Aarogya Setu coronavirus tracking app officially gets the Interactive Voice Response System feature

The Aarogya Setu app was launched on the 2nd of April as a tracing technology endorsed by the Central Government. This app keeps a record of all the other Aarogya Setu users being detected nearby with the help of phone’s Bluetooth and GPS capabilities. It was made available for pan India use in 11 languages. 

This app got into use majorly after Prime Minister, Mr Narendra Modi, urged the citizens of the country to download it while announcing the extension of the national lockdown. It has now reached 9 crore users ever since its launch.

For quite some time now, the Aarogya Setu app has been rumoured to get the interactive voice response system (IVRS) feature.  Now, the Ministry of Health and Welfare has announced the official status of this functionality. This new IVRS feature will enable feature phones as well landline users to make use of features of the Aarogya Setu app. This will ensure our steps forward in the efforts to curb the spread of the coronavirus.

The new Aarogya Setu interactive voice response system involves a toll-free number ‘1921’. Users with feature phones and landlines are required to give a missed call on this number. Following this, the users will get a call back to learn about their health status. The questions then asked will be the same as that in the Aarogya Setu app’s self-assessment. These questions are asked to see whether or not a person has Coronavirus symptoms or is likely to catch any.

Once the data is collected, the answers will be analysed. Once the answers are analysed, the users will get a text message telling the user about their health status. Based on the information provided, users will get instructions on the measures they should take to remain healthy and safe. Additionally, users will receive future updates regarding COVID 19 and the government’s initiatives for the same. 

“IVRS services implemented to cater to people having feature phone or landline.”, tweeted the Ministry of Health on the 6th of May. 

The IVRS service will also be made available in 11 languages. In addition to this, the Indian Government is on the go to making an Aarogya Setu app version for the JioPhone based on KaiOS. However, there is no proper information as to when it will happen.

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